Change SASSA Application Contact or Bank Details

If you need to update your contact information or bank details associated with your SASSA grant application, There are multiple options to ensure you can update your information successfully. let’s get started!

Update Contact Information

Here we’ve 4 methods to change your sell phone associated with application:

Method 1: Through the SASSA Portal

  1. Enter Your ID Number: Go to the SASSA portal and enter your 13-digit South African ID number.
  2. Enter Your Old Phone Number: Provide the phone number currently registered with SASSA.
  3. Press Submit: Click submit to proceed.

If you need to update your cell phone number or email address used for communication, you’ll need to verify your identity as the original applicant:

  • Identity Verification: Enter your ID number and the 6-digit Application ID (AppID) you received from SASSA.
  • Submission Limit: Note that you can submit only one request to update your contact details every 24 hours.
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Method 2: Email Support (If Portal Access Fails)

  1. Email SASSA Support: Send an email to [email protected]
  2. Mention Your Request: Indicate that you want to change your phone number and provide a reason for the update.

Method 3: Call SASSA Support (If Email Fails)

  1. Call the SASSA Helpline: Dial 0800 60 10 11.
  2. Explain Your Request: Inform the representative that you need to update your phone number and explain why.

Method 4: SMS Support (If Calling Fails)

  1. Send an SMS: If the previous methods are unsuccessful, you can send an SMS to the provided SASSA support number.
  2. Request and Reason: Clearly state that you want to change your phone number and include the reason.

Note: Try each method one at a time and wait for a response before attempting the next option.

Update Bank Account Information

To update your bank account information for receiving SASSA grant payments, follow these steps on the SASSA portal:

  1. Enter Your ID Number: Go to the SASSA portal and enter your ID number.
  2. Check for Updates: If your banking details are up-to-date, you’ll see a notification. If not, proceed to update.
  3. Select Banking Option: Choose the “Capture Own Bank Details” option if you want to add or update your bank account.
  4. Enter Bank Details:
    • Select Your Bank: Choose your bank from the dropdown list (e.g., TymeBank).
    • Enter Branch Name and Code: Select or type in the branch name. The branch code should populate automatically.
    • Account Type: Specify the account type (e.g., Savings).
    • Account Number: Carefully enter your bank account number.
  5. Submit Information: Click Submit to save your updates.
  6. Confirmation: You should see a checkmark or other symbol indicating successful submission.

Confirmation SMS: You will receive a confirmation SMS from SASSA once your bank information has been updated.

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Note: Ensure all details are accurate to prevent issues with your grant payments.